Returns & Refunds Policy

This Returns & Refunds Policy (“Policy”) outlines the terms under which refunds may or may not be provided by Delight Pastry Shop (“we,” “us,” “our”) for products purchased by customers (“you,” “your”). By placing an order with us, you agree to the terms stated in this Policy.

1. General Policy on Returns and Refunds

As our products are perishable food items, we strictly do not accept returns or offer refunds for any orders once they have been processed, delivered, or collected. Due to the nature of food products, items cannot be resold, redistributed, or reused once they leave our premises. This policy helps ensure the safety and quality of our offerings.

2. Exceptional Circumstances for Refund Consideration

We understand that certain situations may warrant special attention. In very limited and exceptional cases, we may consider a refund request if the following conditions are met:

• The customer contacts us promptly (within 1 hour of receiving the product).
• The customer provides a valid and compelling reason for the refund request (e.g., a confirmed defect or error in the product or service).
• Sufficient evidence (e.g., photographs, receipts, or detailed descriptions) is submitted to support the claim.

Refund requests that meet these criteria will be reviewed at our sole discretion. Approval of a refund remains entirely at our judgment and will be considered only in unique and justified cases.

3. Process for Requesting Refunds

To request a refund under exceptional circumstances, you must follow these steps:

1. Contact Us: Reach out to us at +91 9918427675, +91 7607923888 within 1 hour of receiving the product.
2. Provide Details: Include your order details, the reason for the refund request, and any supporting evidence (e.g., photographs).
3. Review Process: Our team will review your request and notify you of our decision within 5 business days.

Please note that any refunds issued will be processed via the original payment method used during the purchase. Refunds may take 5–10 business days to reflect in your account, depending on your payment provider.

4. No Refunds for Change of Mind

Refunds will not be provided for the following:

• Change of mind or personal preference.
• Incorrect order placement by the customer.
• Delayed pickup or delivery due to circumstances beyond our control.

5. Limitation of Liability

Delight Pastry Shop’s liability is limited to the value of the product(s) purchased. We are not responsible for any incidental or consequential damages arising from the use, consumption, or inability to use our products.

6. Amendments to This Policy

We reserve the right to amend or update this Policy at any time without prior notice. Changes will be effective immediately upon being posted on our website.

For any questions or concerns regarding this Policy, please contact us at:

+91 9918427675
+91 7607923888

By placing an order, you acknowledge and agree to this Returns & Refunds Policy.